Shipping policy

1. Order Processing
All orders are verified and processed within 1–2 business days of payment confirmation. You will receive an order confirmation email/SMS immediately after checkout.

2. Delivery Timeframes

  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days
    Actual delivery time depends on your location, product availability, and courier partner.

3. Delivery Partners
We work with trusted, reliable courier and logistics partners to ensure safe and timely delivery of all orders, including temperature-sensitive pharmaceutical products.

4. Order Tracking
A tracking number and link will be shared via email/SMS once your order is dispatched, allowing you to monitor delivery status in real time.

5. Delivery Attempts
Our courier partners typically make up to [2–3] delivery attempts. If delivery is unsuccessful after multiple attempts, the order may be returned to our warehouse, and our support team will contact you to reschedule or process a refund as applicable.

6. Signature & Verification
Certain pharmaceutical or restricted items may require an adult signature or ID verification upon delivery, in compliance with applicable regulations.

7. Delivery Charges
Delivery charges are calculated at checkout based on order weight, value, and destination. Orders above [amount] may qualify for free delivery.

8. Delays Beyond Our Control
While we aim to meet all delivery timelines, delays may occasionally occur due to weather conditions, courier disruptions, customs clearance (for international orders), or unforeseen circumstances. We appreciate your patience in such cases.

9. Non-Delivery or Lost Packages
If your order does not arrive within the expected timeframe, please contact our support team with your order number. We will investigate with our courier partner and provide a resolution, including a replacement or refund where appropriate.

10. Incorrect Address Details
NSN Pharmaceuticals is not liable for delays or failed deliveries resulting from incomplete, incorrect, or outdated address information provided at checkout.